Orders

Can I change my bicycle order?
If you wish to change your bicycle order, please contact our Bike Consultants via email, we will do our best to accommodate your change request.


Can I change my delivery address after placing an order?
As soon as your package is transferred to the shipping partner, you will receive a shipping notification email. After this point, the delivery address can no longer be changed. If your parcel cannot be delivered, it will be sent back to us and processed as a return.


Cancelling an order
If your order has not yet been shipped we can cancel your order. In this case please contact our customer service.

Phone: +49 2871 27 55 55
Monday to Friday: 9.00am - 5.00pm
Saturday: 9.00am - 1.00pm
Email: customerservice@rosebikes.com


What if I have already paid for my order?
Your payment will be completely refunded to the payment method you used. This can take a few business days.


PayPal & credit card:
In this case we will refund the paid amount directly to the account used.

Bank transfer:
If you have already paid, we will refund the order amount. Please send us your customer number, IBAN & BIC via email for the refund.

Leasing through employer:
For cancelling your leasing contract, please contact the leasing provider.

Gift voucher:
If you had redeemed a gift voucher, the used amount will be refunded to the voucher.


Item not found
we may have a lot, but we don’t have everything. If you weren’t able to find a specific item, you are welcome to contact us.

Contact us